Financial wellbeing is everyone’s business

Over 2.1 million Australians are experiencing severe or high financial stress (Source: ANZ 2021)

Through the FIAP Program, more than sixty organisations across Australia have made commitments to address issues of financial wellbeing.

How Do I Get Involved?

Financial wellbeing is everyone’s business

Financial Vulnerability can impact anyone: 1 in 4 working Australians became “Newly Vulnerable” to financial stress during the COVID pandemic. (Source: Good Shepherd 2021)

Good Shepherd works with FIAP members to improve the lives of people experiencing financial hardship or vulnerability.

How Do I Get Involved?

Financial wellbeing is everyone’s business

The FIAP program provides members with a framework to act, and a community of support to make a difference in financial wellbeing for their customers, employees, suppliers and community. We operate nationally, with place-based programs in Geelong and Northern Adelaide.

How Do I Get Involved?

What is a FIAP?

A FIAP (Financial Inclusion Action Plan) is an agreed strategy of practical actions that an organisation will undertake to improve financial inclusion in Australia. A FIAP provides an opportunity for these organisations to take real action to enable financial inclusion, resilience and wellbeing. Together with Good Shepherd Australia New Zealand, organisations are able to put together a series of measurable actions for their staff, customers, supply chain and community.

Geelong FIAP

Why join the FIAP Program?

Financial Inclusion Action Plans provide an opportunity for organisations to explore their current business operations and to identify potential future actions to support financial inclusion and resilience. The FIAP program provides a robust framework to support this, including quality assurance, monitoring and evaluation. Joining the FIAP Program also provides opportunities to learn from and collaborate with leading organisations from diverse sectors.

FIAP Members

Meet our members

Since the program launched in 2016, over sixty organisations have made public commitments to take action to address issues of financial inclusion in their sphere of influence.

FIAP members come from multiple sectors such as banking and finance, community services, education, energy, retail and more.

We’ve made an impact with

Our Case Studies

Every FIAP includes a commitment to report on progress made against actions. Find out more about our members’ stories below.

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Learn how to join FIAP

The FIAP program operates on a membership basis, creating a community of companies and organisations that are working to improve financial wellbeing. As well as a national program, Good Shepherd currently offers place-based programs in Geelong and Northern Adelaide. Contact the FIAP team to find out more about membership options.

Featured news

Read our members’ stories about how they are making an impact.

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Northern Adelaide launches its FIAP
17th September 2022

Northern Adelaide launches its FIAP

Building a Financially Resilient Community Where People Thrive Today Good Shepherd is proud to join with nine other organisations across Northern Adelaide who have come together to launch a place-based FIAP.…
Suncorp deepens commitment with their first Build FIAP
12th May 2022

Suncorp deepens commitment with their first Build FIAP

Suncorp Group has today become the first financial institution to launch a Build FIAP.   Moving on from its initial Foundation FIAPs launched in 2016 and 2018, the Build FIAP demonstrates…
Geelong FIAP Pioneers: Driving positive change
5th May 2022

Geelong FIAP Pioneers: Driving positive change

In February 2020, ten pioneering organisations launched Australia’s first place-based Financial Inclusion Action Plan to address the issues of financial stress and hardship affecting the local communities in Geelong. Since…
Welcoming new members and launching new plans
12th April 2022

Welcoming new members and launching new plans

We’re proud to announce some significant milestones for our FIAP members. Firstly, we’d love to welcome Collection House Group to the program. Debt management, collection, and recovery is an important…
Wannon Water launches Australia’s first Build FIAP
25th March 2022

Wannon Water launches Australia’s first Build FIAP

Today we are delighted to announce that Wannon Water has become the first FIAP member to launch a Build Financial Inclusion Action Plan. Since 2016, over 40 organisations have launched…
Transurban: Strengthening communities through transport
24th March 2022

Transurban: Strengthening communities through transport

We recently caught up with Jane Calvert, Customer and Communities Advocate at Transurban to reflect on their incredible journey since launching the Foundation FIAP and completing the Progress Verification* with…
QBE launches their FIAP to support vulnerable customers and communities
21st December 2021

QBE launches their FIAP to support vulnerable customers and communities

Vivek Bhatia, Chief Executive Officer at QBE Australia Pacific said that the launch of the FIAP was particularly timely amidst the health and economic crisis triggered by COVID-19. “We know…
CUA Launches Foundation FIAP
5th November 2021

CUA Launches Foundation FIAP

Australia’s largest member-owned banking organisation, CUA, has today released its Financial Inclusion Action Plan (FIAP), supported by more than $1 million in community investment to address vulnerability. The FIAP includes…
New action plan to tackle financial hardship in Geelong
21st January 2021

New action plan to tackle financial hardship in Geelong

In an Australian first, ten businesses and organisations have banded together to launch a city-wide plan to combat growing financial hardship. With around 40,000 thousand Geelong residents living on low…