In June 2023, Great Southern Bank proudly launched their second Financial Inclusion Action Plan (FIAP). The Build FIAP builds on the achievements in its first FIAP and defines more than 40 practical actions the bank will take over the next two years to improve the financial wellbeing of their customers, team members and the communities in which they operate. Great Southern Bank is currently the only COBA member and one of only two Australian banks that has committed to a ‘Build’ level FIAP.
Planned actions include providing financial capability and digital literacy education to customers and communities, reviewing products and customer service channels to ensure they are affordable and accessible and expanding participation in the Government’s homeownership schemes. For those Australians who are unable to own their own home, the plan articulates the leading work they are doing to support stable and affordable housing.