Financial wellbeing is everyone's business

FIAP Members recognise that Financial Wellbeing is everyone's business. More than 3.3 million people in Australia are financially excluded, unable to access safe, affordable and appropriate financial services when they need them, and more than 2.4 million people are financially vulnerable.

What is a FIAP?

A FIAP (Financial Inclusion Action Plan) is an agreed strategy of practical actions that an organisation will undertake to improve financial inclusion in Australia. A FIAP provides an opportunity for these organisations to take real action to enable financial inclusion, resilience and wellbeing. Together with Good Shepherd Australia New Zealand, organisations are able to put together a series of measurable actions for their staff, customers, supply chain and community.

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Why join the FIAP Program?

Financial Inclusion Action Plans provide an opportunity for organisations to explore their current business operations and to identify potential future actions to support financial inclusion and resilience. The FIAP program provides a robust framework to support this, including quality assurance, monitoring and evaluation. Joining the FIAP Program also provides opportunities to learn from and collaborate with leading organisations from diverse sectors.

Our FIAP Members

Organisations from across Australia have joined the FIAP Program as Members to improve financial wellbeing.

Become a member

Featured news

Welcoming new members and launching new plans
We're proud to announce some significant milestones for our FIAP members. Firstly, we'd love to welcome Collection House Group to the program. Debt management, collection, and re...
Transurban: Strengthening communities through transport
We recently caught up with Jane Calvert, Customer and Communities Advocate at Transurban to reflect on their incredible journey since launching the Foundation FIAP and completing the Progress...
QBE launches their FIAP to support vulnerable customers and communities
Vivek Bhatia, Chief Executive Officer at QBE Australia Pacific said that the launch of the FIAP was particularly timely amidst the health and economic crisis triggered by COVID-19. “We know that many ...