Great Southern Bank
Great Southern Bank (formerly CUA) launched its Foundation FIAP in September 2020, completing all actions over a two-year period.
“In September 2020, under our former name of CUA, we released our first Financial Inclusion Action Plan (FIAP). Since then, we have rebranded and changed our name to Great Southern Bank. What hasn’t changed is our commitment to improving financial inclusion and wellbeing for our customers.
“This FIAP is a further proof point of our foundation on fairness and social purpose. Today, that is about helping all Australians own their own home. At the same time, we recognise that the pathway to home ownership for many Australians remains a financial challenge.
“In developing our first FIAP, we have sought to better understand and ease some of those pressures, both through our own existing activities and by collaborating with other purpose-led organisations. We have deliberately focused on some of issues we know contribute most to financial stress: helping Australians overcome barriers to home ownership, lifting digital and financial capability and supporting customers and team members experiencing family violence.” – Paul Lewis CEO and Managing Director Great Southern Bank
In June 2023, Great Southern Bank launched its second Financial Inclusion Action Plan (FIAP). The Build FIAP builds on the achievements in its first FIAP, defining more than 40 practical actions the bank will take to improve the financial wellbeing of customers, team members and the communities in which it operates. At the time of publishing the FIAP, Great Southern Bank was the only COBA member and one of only two Australian banks that had committed to a ‘Build’ level FIAP.
In June 2025, Great Southern Bank announced it would be extending its Build FIAP to 30 June 2026, to allow for further work on six actions that are in progress and deliver improved financial inclusion outcomes for customers and team members.
“We are proud of what we have already delivered and recognise there is more to do to continue driving positive change and momentum that promotes greater financial inclusion.”
Paul Lewis CEO and Managing Director Great Southern Bank.
Read Great Southern Bank’s Foundation FIAP 2020-2021 here
Read Great Southern Bank’s Build FIAP 2023-2025 here
Read about the extension of Great Southern Bank’s Build FIAP to 2026