“IAG’s purpose is to “make your world a safer place”- and this extends to financial resilience and safety.
Access to insurance is important because it provides the financial protection to help people recover when the unexpected happens. In putting together our plan, we considered what’s important in making insurance accessible. This is why our plan focuses on how we can better identify and support people who may experience financial exclusion due to culture, language, gender, disability or other life circumstances.
We’re trying to simplify insurance by providing information in different ways, such as in languages other than English or by using technology, to ensure customers can access and better understand our products and services.
We’ve already made many changes that we can be proud of, but we know we can do more. We have gained a deeper understanding of our business and the impact we can have through a FIAP to realise greater financial inclusion and financial resilience for our customers, our people, suppliers and community.” – Peter Harmer, Managing Director and Chief Executive Officer, IAG