Vivek Bhatia, Chief Executive Officer at QBE Australia Pacific said that the launch of the FIAP was particularly timely amidst the health and economic crisis triggered by COVID-19. “We know that many Australians are doing it tough right now. The drought, the bushfires and now the COVID-19 crisis have created significant hardship for many in our community, and it’s more important than ever that we work together to support those in need in our society and build resilience and financial inclusion for the future.”
Key commitments in QBE’s plan include a customer-focused approach to designing products and services which are simple and easily accessible by the whole community. QBE will also strengthen the ability of their employees to better identify and support customers experiencing vulnerability by setting up critical referral pathways. Another important aspect will be reinforcing their commitment to an inclusive workplace by supporting employees experiencing family violence and mental health issues through first responder networks.